AOL could not initialise the modem
This broadband error message usually occurs during Step 2 of the connection process. AOL is trying to communicate with the modem but fails to do so.
In order to fix this problem, please work through the following steps:
Check your physical connections
Connection problems might be caused by something as simple as a loose connection to the modem, modem router or a filter. Check the connections are correctly set up as follows:
1. Unplug every device from your broadband-enabled phone line. Ensure to check every telephone point.
2. Locate the master phone socket and plug the filter directly into this socket.
3. Plug the DSL cable (the yellow line cable) into the DSL side of the filter.
4. Plug the other side of the yellow cable into your DSL modem or modem router.
5. Connect the DSL modem or modem router to the computer via the USB or ethernet cable provided.
Notes
-- For the best performance, we recommend that you always use your master socket and the DSL cable provided. Remove any extension cables that are present.
-- The cable connecting the DSL filter to the modem or modem router should be no longer than 10 metres.
-- Any other telephony devices connected to the phone line, such as a burglar alarm, or Sky digital must also be connected via a DSL filter.
-- Ensure that no more than four telephone sockets, including the master socket, are in use.
1. Unplug every device from your broadband-enabled phone line. Ensure to check every telephone point.
2. Locate the master phone socket and plug the filter directly into this socket.
3. Plug the DSL cable (the yellow line cable) into the DSL side of the filter.
4. Plug the other side of the yellow cable into your DSL modem or modem router.
5. Connect the DSL modem or modem router to the computer via the USB or ethernet cable provided.
Notes
-- For the best performance, we recommend that you always use your master socket and the DSL cable provided. Remove any extension cables that are present.
-- The cable connecting the DSL filter to the modem or modem router should be no longer than 10 metres.
-- Any other telephony devices connected to the phone line, such as a burglar alarm, or Sky digital must also be connected via a DSL filter.
-- Ensure that no more than four telephone sockets, including the master socket, are in use.
Remove and reinstall your Broadband Modem Drivers
Reinstall Dial-up Networking
