There are several possible causes for the installation of AOL freezing, so we have provided a number of solutions. After trying each solution, check to see if it resolved your issue. If it did not, please try the next solution listed.
You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Information you need
You will need to know what version of the Microsoft® Windows® operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to determine which version of Windows I have.
Check the minimum system requirements
To check if your computer meets the minimum system requirements:
1. Click the Start button, select Programs or All Programs, select AOL, then click AOL System Information.
Note: Windows Vista users will see AOL 9.0 VR and AOL on the Start menu, click AOL then AOL System Information.
2. Verify the values in each field to identify if they meet the minimum system requirements found at Installing AOL.
3. Click the Close button.
Shut down, then restart the computer and try again
Restarting your computer will refresh the files and folders in Windows and may help to solve the problem you are having.
1. Shut down your computer in the usual way, eg by clicking Start, then Shut Down.
2. Wait 30 seconds.
3. Turn your computer back on and try to connect again.
Close running programs in the task list
Sometimes other programs or processes may interfere with the AOL software. Try shutting down all running programs in the task list, and reconnecting to the internet. This process is very repetitive. Do not restart the computer during the process or else you will have to start from scratch.
1. Hold down the Ctrl and Alt keys on the keyboard, and then press the Delete key.
Windows 2000/XP/Vista/7: Click Task Manager and click the Applications tab.
2. From that list of programs, it is only necessary to keep running Explorer, Systray and RunDll, if they appear.
3. Highlight the first program in the list that isn't any of the necessary items above and click End Task. This will return you to the desktop.
4. Another window may appear, saying 'This program is not responding', click End Task.
5. Repeat the same steps to close the programs until only Explorer and Systray (and RunDll if present) remain in the list. Remember to leave your anti virus and firewall software running also.
Note: If you are unsure what applications are required by your computer, please contact your computer manufacturer.
