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AOL Talk: Your questions answered

This is the list of common questions about the AOL Talk telephone service. For more general information or to order AOL Talk, go to http://myaolbroadband.co.uk/talk.

Signing up for AOL Talk

	How do I sign up for AOL Talk?
	I am not the account holder for the BT line I want to use
	How long will it take to activate AOL Talk?
	If I change my mind can I cancel my order?
	What packages are available?
	Which package is right for me?
	Is there a minimum contract period?
	Do I need to change my BT package?
	Do I need to cancel anything before I order AOL Talk?
	Can I have AOL Talk with a cable line?
	Can I sign up to AOL Talk if I already have AOL Internet?
	How do the free subscription offers' work?
	Does it matter which combination of products I choose?
	Will I get a confirmation mail when the services are active?

How does AOL Talk work?

	How does AOL Talk work?
	Do I need to change my phone number or line?
	Will my current BT services still work?
	Are there any BT services that will be unavailable?
	What can affect the activation of my phone line?
	Can I get line rental from AOL?
	Who is the provider of AOL Talk?

Using AOL Talk

	Will AOL Talk affect my internet connection?
	Can I prevent certain types of calls being made?
	What are local and national calls?
	Do any time limits apply to calls?
	Are there any numbers I cannot call?
	Can businesses sign up?
	My friend is not an AOL member, can they register?
	Can I dial premium rate numbers?
	Can I get AOL Talk on more than one phone number?
	Can I use my other telephone service provider?

Special requirements

	How can AOL Broadband assist a customer with special needs?
	I am deaf. How will AOL Broadband assist me?
	Can someone else act on my behalf regarding my account?

Troubleshooting

	Troubleshooting faults
	How to contact customer support

How much does AOL Talk cost?

	How much does AOL Talk cost?
	Are calls cheaper in the evenings and at weekends?
	How are call charges calculated?
	Are there any connection fees or minimum call charges?
	Whats a non-geographic number?
	Why don't I get notice of changes in non-geographic charges?
	Will I be charged for Member Services support calls?
	Why do Talk members get free Member Services calls?

How do I pay my AOL Talk charges?

	How do I pay my AOL Talk charges?
	When and how often will I be charged?
	Will I still receive a bill from BT?
	Where can I view details of the calls I have made?
	Will I receive a paper bill?
	How can I keep track of AOL Talk charges?
	Where can I view my AOL Talk charges?

AOL Mobile Saver

	What is AOL Mobile Saver?
	Are there reductions on all mobile calls?
	How do I get AOL Mobile Saver?
	How will mobile calls appear on the bill?
	Can AOL Mobile Saver be removed?

Making changes to the service

	Can I change to another package after ordering?
	When does a package change become effective?
	Why can't my new package be effective immediately?
	How will my bill be affected by a package change?
	Can I cancel or amend a package change?
	What should I do if I move house?
	What if I cancel my BT line?
	What if I change my BT phone number?
	What if I cancel my AOL Internet service?
	How do I cancel my AOL Talk service?
	How do I stop marketing companies calling me?