Can I use a prefix/code or dialler box to route to another Carrier Pre Select (CPS) or telecoms provider with AOL Talk?

This depends on the particular prefix. The prefix/codes listed below cannot be used with AOL Talk. If they are, you will be routed, charged and billed at AOL Talk rates and not that of the other provider.

The affected codes are: 1293, 1300, 1353, 1363, 1376, 1385, 1397,1399, 1400, 1612, 1646, 1650, 1654, 16888, 1696, 1697,1815, 18300, 1840, 1841, 1877 and 1878.

Also, the prefix code 1656 will not work with AOL Talk at all.

If you use a prefix other than the ones listed above, your call should be routed, charged and billed by your other provider, and not AOL Talk. This may mean that you will not receive the full benefit of any savings that your AOL Talk price plan offers (for example, if calls to certain numbers are included in the monthly subscription charge).

If your telephone handset has a short code memory function, it may be programmed to automatically dial a prefix before making calls. If this is the case, then you need to remove this to enable you to have your calls routed through AOL Talk. If you want a specific number to still be routed via this provider, then you need to enter the prefix given to you by your other provider before you dial the number.