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 Tuesday, 24 November 2009
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Cannot upgrade AOL software

You may not be able to upgrade your AOL software for any one of several reasons. After trying the first solution, check to see if you can upgrade the AOL software. If you are still unable to upgrade, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information you need
You will need to know what version of Microsoft Windows is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to determine which version of Windows I have.

Check system requirements

We suggest you make sure your computer meets the minimum system requirements so that you don't face any issues at the time of downloading the software. If you try to download and install the AOL software on a computer that doesn't meet the system requirements, you may experience problems with either the software or the computer.

To check if your computer meets the minimum system requirements:
1. Click the Start button, select Programs or All Programs, select AOL, then click AOL System Information.
Note: Windows Vista users will see AOL 9.0 VR and AOL on the Start menu, click AOL then AOL System Information.
2. Verify the values in each field to identify if they meet the minimum system requirements found at Installing AOL.
3. Click the Close button.

Close other programs

Sometimes other programs or processes may interfere with the AOL software. Try shutting down all running programs in the task list, and reconnecting to the internet. This process is very repetitive. Do not restart the computer during the process or else you will have to start from scratch.

1. Hold down the Ctrl and Alt keys on the keyboard, and then press the Delete key.
Windows 2000/XP/Vista/7: Click Task Manager and click the Applications tab.
2. From that list of programs, it is only necessary to keep running Explorer, Systray and RunDll, if they appear.
3. Highlight the first program in the list that isn't any of the necessary items above and click End Task. This will return you to the desktop.
4. Another window may appear, saying 'This program is not responding', click End Task.
5. Repeat the same steps to close the programs until only Explorer and Systray (and RunDll if present) remain in the list. Remember to leave your anti virus and firewall software running also.

Note: If you are unsure what applications are required by your computer, please contact your computer manufacturer.