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Safety & Security: Your questions answered

General questions

	How do I keep my password safe?
	What is chat room disruption?
	What if someone asks for my credit card number?
	Privacy Policy

Conditions of service

	Where can I find the COS agreement?
	How do I report a violation of COS?
	Reporting an offensive website
	Reporting an inappropriate profile
	Reporting an inappropriate screen name
	Reporting a Chat Room violation
	Reporting a Private Chat Room violation
	Reporting offensive email I have received
	Reporting an instant message violation
	Reporting a message board posting
	Reporting a USENET posting
	If I report a COS violation, will the person find out?
	Questions about your personal information
	What happens to members who violate COS?

Communication safety

	Avoiding spam and other junk email
	What are AOL Email Controls?
	Using email controls
	What is Official AOL Mail?
	How to tell if an offer is legitimate
	What to do if you get a scam email
	Chat and send IMs safely
	Protect your privacy in chat rooms
	Minimise the risk of meeting someone offline
	Minimise the risk of children meeting someone
	Report an email violation

Shop safely

	Is it safe to shop online?
	How can I tell if a business is legitimate?
	When is it safe to use my credit card online?
	What steps can I take to protect my credit card?
	I have unauthorised charges on my credit card

Keep passwords safe

	How do I protect my password?
	How do I create a secure password?
	How often should I change my password?
	Should I store my passwords on my computer?
	Will anti-virus protection help protect my password?

Personal information protection

	Protect your identity with ID Protection
	What is identity theft?
	How do I protect my identity?
	What should I do if my identity has been stolen?
	How do I protect myself against scams?
	How can I tell if an offer is legitimate or a scam?

Protect privacy online

	How can I guard my family's privacy when online?
	How do I set up my privacy preferences?
	How do I set up my chat preferences?
	How do I use AOL's Email Controls?
	What if I find myself in an online confrontation?
	What is Notify AOL and how do I use it?

Protect your broadband connection

	What is broadband?
	What tools do I need to protect broadband?
	What is a firewall and how do they work?
	Do I need anti-virus with broadband?

Last Updated: Wednesday, 23 April 2008, 07:41 GMT

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