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 Monday, 8 September 2008
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Error: Access number engaged or busy

The busy signal is an engaged tone. It is the same as if you were calling someone with your normal telephone line and they were already on the phone.

In order to fix this problem, please work through the following steps:

Check your PC's date and time settings

Windows XP and below:

1. Double-click on your PC's clock, usually located on the bottom right-hand corner of the screen.
2. Check that the date and time are set correctly
3. Click the Time Zone tab and select the correct time zone (GMT, Greenwich Mean Time)
4. Click on OK.

Windows Vista users:

1. Click on your PC's clock, usually located on the bottom right-hand corner of the screen.
2. Click Change time and date settings ...
3. Check that the date and time are correct.
4. Check that the time zone is correct (GMT, Greenwich Mean Time).
5. Click OK.

Are you using the most suitable access number?

To find out if you are using the most suitable access number, sign-on to AOL and go to AOL Keyword: Best Number.

Dial the number using a phone handset



Perform a HyperTerminal test


Windows Vista users: Please skip this step.

1. Click on Start and select Run.
2. Type hypertrm then click OK.
3. Type test and click OK.
4. Enter the access number you are attempting to use and click Dial.

After a successful test, you should see the prompt: Login.

If the modem fails to dial, please contact your PC vendor for technical support.


Delete and reinstall the AOL software


If you are experiencing problems with the AOL software (for example, persistent error messages), the software may have become corrupt. To fix this, you can uninstall the AOL software, then reinstall a fresh copy.


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Last Updated: Thursday, 22 February 2007, 08:57 GMT