Error: Access via this number is not available
In order to fix this problem, please work through the following steps:
Are you using the best access number?
Clear your modem setup
AOL 9.0: Run the 'I cannot get connected to the AOL service' Auto Fix:
Make sure that your broadband modem is connected and on and that AOL is offline.
1. Close all open programs, sign off AOL.
2. When offline, click Help (Located on the AOL Toolbar).
3. Click the + beside Resolving Problems, then click Solving common AOL problems.
4. Click I cannot get connected to the AOL service.
5. Close all programs (including AOL) and click Continue.
AOL 9.0 VR: Reset all locations
1. Close the AOL software.
2. Right-click the AOL icon in your Windows system tray (at the bottom right-hand corner of your screen, next to your PC's clock).
3. Select System Information, then click Connectivity in the left-hand column.
4. Click Reset Locations.
5. Click Yes, reset to confirm, then click OK.
6. Close the System Information window and restart your PC.
7. Start AOL and click Sign On to try to connect again.
AOL 8.0 & below:
1. Start the AOL software.
2. On the AOL Sign On Screen, click Setup and then click Expert Setup.
3. Click on the Devices tab, choose your modem from the list and click Delete.
4. Exit the AOL software and restart it again. AOL will attempt to auto-detect your modem.
5. Then try to connect to AOL again.
Repair the AOL Connectivity Service
The AOL Connectivity Service may have become corrupt. Follow the steps below to repair it:
AOL 9.0:
1. Click Start, then Settings, and Control Panel.
Windows XP users: click Start and Control Panel.
2. Double click Add/Remove programs or Change/Remove Programs. Windows XP users: Click Switch to classic view first if required.
3. Select AOL Connectivity Services and click Change/Remove.
4. Select Repair AOL Connectivity Services and click OK.
5. When complete, start AOL 9.0 and click Sign On. Follow the onscreen instructions to connect to AOL.
Delete and reinstall the AOL software
