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Wednesday, 20 August 2008

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Dial-Up

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Dial-Up Troubleshooting

Connection Error Messages

	Modem cannot detect a dial tone
	Incorrect screen name or password
	AOL could not initialise the modem
	No Carrier received from modem
	Connection via this method is unavailable
	Access number engaged or busy
	Access company failed to respond
	AOL was unable to connect
	Your connection to AOL has been lost...

Online problems

	Why can't I access any web sites?
	Why can't I access a secure site?
	Cannot read email
	Why can't I view any graphics on web sites?
	Cannot send email
	Work Offline/Connect message

Other Connection problems

	Forgotten password or screen name
	Modem cannot detect a dial tone
	Connection stops at Step 2
	AOL could not initialise the modem
	Access number engaged or busy
	Connection stops at checking password
	Connection stops at requesting network attention
	Getting repeatedly disconnected from AOL
	Problems connecting at the same speed consistently

Further assistance

	Spyware protection
	Improve the quality of your connection
	Causes of disconnection issues
	Get support on the AOL message boards
	Chat to an agent in Live Help
	Disable call waiting
	Get additional help with your modem

Last Updated: Monday, 18 December 2006, 08:12 GMT

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