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 Sunday, 22 November 2009
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Error: DSL modem is not synchronising

This problem occurs when the modem cannot see the DSL signal from your telephone line. The most common reason for this is an incorrect physical connection. In order to fix this problem, please work through the following steps:

Check physical connections

Connection problems might be caused by something as simple as a loose connection to the modem, modem router or a filter. Check the connections are correctly set up as follows:


1. Unplug every device from your broadband-enabled phone line. Ensure to check every telephone point.
2. Locate the master phone socket and plug the filter directly into this socket.
3. Plug the DSL cable (the yellow line cable) into the DSL side of the filter.
4. Plug the other side of the yellow cable into your DSL modem or modem router.
5. Connect the DSL modem or modem router to the computer via the USB or ethernet cable provided.

Notes
-- For the best performance, we recommend that you always use your master socket and the DSL cable provided. Remove any extension cables that are present.
-- The cable connecting the DSL filter to the modem or modem router should be no longer than 10 metres.
-- Any other telephony devices connected to the phone line, such as a burglar alarm, or Sky digital must also be connected via a DSL filter.
-- Ensure that no more than four telephone sockets, including the master socket, are in use.

Remove and reinstall your broadband modem drivers

Windows Vista users: Please skip this step.

Before you begin, please ensure you have downloaded the most recent version of the modem software from AOL Keyword: Broadband Drivers.

You can reinstall your modem as follows:

BT Voyager 50 (or 100/105) USB DSL Modem

1. Click Start, then Settings and Control Panel.
Windows XP users: click Start, and then click Control Panel.
2. In the Control Panel, double-click the Add/Remove icon.
Windows XP users may need to click Switch to classic view for this option to be visible.
3. Select the BT Voyager 50 (100/105) modem and then click Remove.
4. Once the drivers are uninstalled, restart your PC.
5. Explore your broadband CD and run the Doctor.exe (Doctor100.exe/Doctor105.exe) file.
6. Once this is complete you are ready to install the modem drivers again. Go to AOL Keyword: Broadband Drivers for installation guides and modem driver software.

Further information for BT Voyager and Alcatel modems