Select your operating system for step-by-step instructions on how to repair the AOL Connectivity Service (ACS). Once the ACS has been repaired, follow the steps below to set up a new broadband location.
Windows 7
To repair the ACS on a computer running Windows 7, take the following steps:
1. Click the Start globe, in the search box type services.msc and press Enter on the keyboard.
2. Click Continue at the UAC prompt.
3. In the list of services, locate AOL Connectivity Service, right-click it and select Stop from the menu.
4. Close the Services window.
5. Click the Start globe again and select Control Panel.
6. Select Large icons in the View by drop-down list on the right-hand side.
7. Double-click Folder Options.
8. Select the View tab.
9. Tick the radio button for Show hidden files and folders.
10. Untick Hide protected operating system files. Click OK.
11. Click the Start globe again, and this time select Computer.
12. Double-click Local Disk (C:).
13. Double-click the Program Data folder.
14. Then double-click the AOL folder.
15. Double-click the ACS folder.
16. Right-click the folder labelled 1.0.
17. Click Delete from the menu.
18. Click Yes to confirm the deletion.
19. Restart AOL.
Windows Vista
To repair the ACS on a computer running Windows Vista, take the following steps:
1. Click the Start globe, in the search box type services.msc and press Enter on the keyboard.
2. Click Continue at the prompt.
3. In the list of sevices, locate AOL Connectivity Service. Then, right-click it and select Stop.
4. Close the Services window.
5. Click the Start globe again and select Control Panel.
6. Select Classic View from the panel on the left and double-click Folder Options.
7. Select the View tab and ensure that Show hidden files and folders is selected.
8. Untick Hide protected operating system files and click OK.
9. Click the Start globe again, and this time select Computer.
10. Double-click Local Disk (C:), and then double-click the Program Data folder.
11. Double-click AOL and then double-click ACS.
12. Right-click the folder labelled 1.0 and select Delete.
13. Click Yes to confirm the deletion and restart the AOL software. Then, follow the steps below to set up a new broadband location.
All other versions of Windows
To repair the ACS on all other versions of Windows, take the following steps:
1. Right-click the AOL icon in the system tray (in the bottom right-hand corner of the screen, next to the system clock).
2. Select One-Click Fixes.
3. Locate Repair ACS and click the Fix it For Me button next to it.
4. Click Continue.
5. Once it has completed, click Done. Then, follow the steps below to set up a new broadband location.
Set up a new broadband location
After ACS has been repaired, you will need to set up a new location in the AOL software to connect to the internet.
To set up a new broadband location, take the following steps:
1. Open the AOL software.
2. On the sign-on screen, click Connect Options.
3. Select Create Dial-Up Location and then click Broadband/Other ISP.
4. Click Next and wait while the AOL software detects the connection.
5. Click Sign On to connect to the internet.
Are you using the best number for your area?
Repair the AOL Connectivity Service
