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 Sunday, 22 November 2009
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Error: Remote computer is not responding

First, shut down and restart your computer, then sign on to AOL again.

In order to fix this problem, work through the following steps:

Run a dial-up networking test

DUN Test using BT Voyager modem

1. Double-click the BT Voyager icon on the taskbar, normally bottom-right of the screen near the clock.
2. Click the AOL Test 1 button and wait for the test to finish. A pass/fail message will appear.
3. Repeat the above steps with the AOL Test 2 button.

DUN Tests using the Alcatel SpeedTouch modem

Use the Speedtouch dial-up icon on the desktop to carry out these tests. If the icon is not present please remove and reinstall the drivers.

1. Test 1: In the Username box type: (case sensitive) - ISUR_AOLDSL@americaonline.aol.com
In the Password box type: (case sensitive) - roughalien, and click Connect.

2. Test 2: In the Username box type: (case sensitive) - bt_test_user@startup_domain
Password: {leave this field blank}, and click Connect.

Proceed to the next step but if any of the tests fail, make a note of the DUN Error Code in case you need to contact Member Services.

Reinstall dial-up networking


Please note: This is applicable to Windows 98 and Windows ME only.

ADSL uses Dial-Up Networking (DUN) to connect to AOL. From time to time the Dial-Up Networking settings may become corrupted and will need to be deleted and reinstalled.

For instructions on how to this, see Uninstalling and reinstalling Dial-Up Networking.


Delete and reinstall the AOL software


If you are experiencing problems with the AOL software (for example, persistent error messages), the software may have become corrupt. To fix this, you can uninstall the AOL software, and then reinstall a fresh copy.

Uninstall the AOL software

To uninstall the AOL software, take the following steps:

1. Click Start and select Control Panel.
2. Select Classic View from the panel on the left.
3. Double-click Add/Remove Programs or Programs and Features.
4. In the installed programs list, click AOL Uninstaller and then click Uninstall/Change at the top.
5. Click Search for Other Versions of AOL.
6. Wait while the uninstaller searches for versions of AOL on the computer.
7. Select the versions of the AOL software to be removed and click Uninstall.
8. Click Yes to confirm.
9. When AOL has been uninstalled, click Restart.

Download and install the AOL software

To reinstall the AOL software, take the following steps:

1. Open Internet Explorer and go to http://www.aol.co.uk/downloads.
2. Under AOL Members, click Get It Now.
3. Enter your screen name and password and click Sign In.
4. Beside AOL for Windows Users, click Download.
5. Click Run and then click Run again. The software will then download and the installation will commence.
6. Close any open applications and click OK.
7. Click I Agree at the licence agreement and then select Current Members.
8. Select Adding your existing AOL account to this computer and click Next.
9. Click Next again to select the default installation directory.
10. Allow the install to complete and restart the computer when prompted.
11. Once the computer has restarted, click Start and select Run.
12. Windows Vista users: Type "C:\Program Files\Common Files\aol\ACS\AOLacsd.exe -cpwmigrate" (including the quotes) and click OK.
Type the above command into the Search box and press Enter on the keyboard.