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 Sunday, 22 November 2009
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Modem cannot get a dial tone

No dial tone was detected when we tried to connect to your modem. This may be due to a problem with your phone line or modem settings.

To fix the problem, try one or all of the following:

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Check the physical setup


Check the phone line the computer uses for a dial tone

Using the phone handset, dial the AOL access number. If you hear an engaged tone or an operator message, please contact your telecoms provider.


Check your dialling options


Special dialling options available through your phone company can sometimes have an impact on your connection to AOL.

AOL 9.0 users:

1. On the sign-on screen, click Sign On Options.
2. In the AOL Setup window:
If you have only one location, click Edit Numbers.
If you have more than one location, select a location and click Edit Numbers.
3. Click Dialling Options.
4. Check any dialling options that apply to the phone number you are editing.
5. Click OK to return to the Edit AOL Access Phone Numbers window and click Next.
6. Click Sign On to AOL Now to sign on immediately or click Make More Changes to make additional changes.

AOL 9.0 VR users:

1. On the AOL sign-on screen select a location and click Connect Options.
2. Click Quick Edit to see your dialling options and check that they are correct.
3. Make any necessary changes and click Save.
4. Click Close to return to the sign-on screen.


Restart the computer


Restarting your computer will refresh the files and folders in Windows and may help to solve the problem you are having.

1. Shut down your computer in the usual way, eg by clicking Start, then Shut Down.
2. Wait 30 seconds.
3. Turn your computer back on and try to connect again.

* Use the One-Click Fix to restart your computer.


*To use this fix, you'll need to first download the One-Click Fixes. To run the fix you must be using the AOL software or Internet Explorer. One-Click Fixes are unavailable for Windows Vista and Macintosh users.


Repair the AOL Connectivity Service


Select your operating system for step-by-step instructions on how to repair the AOL Connectivity Service (ACS). Once the ACS has been repaired, follow the steps below to set up a new broadband location.

Windows 7
Windows Vista
All other versions of Windows

Set up a new broadband location

After ACS has been repaired, you will need to set up a new location in the AOL software to connect to the internet.

To set up a new broadband location, take the following steps:

1. Open the AOL software.
2. On the sign-on screen, click Connect Options.
3. Select Create Dial-Up Location and then click Broadband/Other ISP.
4. Click Next and wait while the AOL software detects the connection.
5. Click Sign On to connect to the internet.


Run the AOL Auto Fix



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Further Assistance

If you are having trouble finding the answer to your query, contact Member Services.


*One-Click Fixes

One-Click Fixes can help to fix some problems automatically. To use the fixes recommended here, you'll need to first download the One-Click Fixes.
Note: One-Click Fixes are unavailable for Windows Vista and Macintosh users.