You can test the modem using your mobile phone number or an AOL access number.

Test your modem using a mobile phone

1. Click Start and select Connect to.
2. Select Set up a connection or network and then select Set up a dial-up connection.
3. Click Next.
4. Enter your mobile phone number and click Connect. When your mobile phone rings, this indicates that the modem has successfully dialled out.
5. Click Cancel.

Test your modem using an AOL access number

1. Click Start and select Connect to.
2. Select Set up a connection or network and then select Set up a dial-up connection.
3. Click Next.
4. Type 147008089944002 and click Connect. When you hear a loud screeching sound, this indicates that the modem has successfully dialled out.
5. Click Cancel.

You can run the HyperTerminal test to test that your modem is working correctly. Please ensure that your phone line is free and the modem cable is connected before you carry out this test.

Note: If HyperTerminal is not installed on your computer, please contact your computer vendor or manufacturer for advice on installing it.

To perform the HyperTerminal test, take the following steps:

1. Click Start and select Run.
2. In the Run box, type hypertrm and click OK.
Note: If the message 'File Not Found' is displayed, please check the spelling. If HyperTerminal still does not open, contact your computer vendor for further troubleshooting.
3. Type Test and click OK.
4. In the drop-down list labelled Connect using, select the modem's COM port and click OK.
Note: See below for details on how to check which COM port your modem uses.
5. In the Bits per second drop-down list, select 57600 and then click OK.
6. Type atz and press Enter. The word OK should be displayed.
7. Type atx1dt08450790003 and press Enter again. If the HyperTerminal test is successful, the word Login will be displayed. See below for other possible results.


HyperTerminal test results

If the test is successful, the word Login will be displayed in the HyperTerminal window.
Other possible HyperTerminal results are as follows:

-- No Carrier: If this is displayed, please check that the phone line is free and the modem is connected.
-- Blacklisted: If this is displayed, type AT%TCB in the HyperTerminal window and press Enter. If after trying this, you still cannot connect to the internet, please contact your computer vendor for further troubleshooting.
-- No dial tone: This means that there is a problem with the modem because it has been told to blind dial (X1 command). Please contact your computer vendor for further troubleshooting.
-- No Response: If you see this message, there is a problem with the modem. Please contact your computer vendor for further troubleshooting.
-- Rubbish appearing: If a series of symbols or letters are displayed, this means that there is a problem with the modem. Please contact your computer vendor for further troubleshooting.


Checking the modem's COM port

To check which COM port your modem uses to connect, take the following steps:

1. Click Start and select Control Panel.
Windows 98, Me and 2000 users: Click Start, and then select Settings and Control Panel.
2. Double-click Phone and Modem Options.
3. Select the Modems tab. The COM port that the modem is connecting with will be listed here.