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 Monday, 8 September 2008
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Problems installing the modem router

If you are having problems installing your modem router please follow the steps below.

Check the physical setup


Failure to connect might be caused by something as simple as a loose connection to the modem router or a filter not being plugged in properly. Check the connections are correctly set up as follows:

1. Check that the ethernet cable is securely connected to the ethernet port on the modem router and the PC. If your modem router has more than one ethernet port the cable can be inserted into any of them.
2. Connect the modem router to the broadband-enabled telephone line via the port marked DSL using your ADSL cable.
3. Ensure that all phone sockets are filtered correctly. Each phone socket that has a telephony device attached to it (this includes Sky Digital) must have a filter connected to it.


Check the network settings


Windows Vista users:

1. Click Start and select Control Panel.
2. Double-click Administrative Tools.
3. Double-click Services.
4. Click Continue.
5. Locate DHCP Client and check the Status column. It should say Started.
6. If it is not Started, right click DHCP Client and select Properties.
7. Set Startup type to Automatic and click Start.
8. Click OK.
9. Locate the DNS Client and check the Status column. It should say Started.
10. If it is not Started, repeat steps 6-8 for DNS Client.
11. Click the X in the top right-hand corner of the screen to close the screen.

Windows XP/2000 Professional users:

1. Click Start, Settings and select Control Panel.
Windows XP - click Start and select Control Panel.
2. Double click Network Connections or Network and Dial Up Connections.
3. Right click the Local Area Network Connection and left click Properties.
4. Highlight Internet Protocol (TCP/IP).
5. Click Properties.
6. Ensure that Obtain an IP address automatically is selected.
7. Check that Obtain DNS server address automatically is selected.
8. Click OK.

Windows 98/ME users:

1. Click Start, Settings and Control Panel.
2. Double click Network.
3. Select TCP/IP over the Network card.
4. Click Properties.
5. Ensure that Obtain an IP address automatically is selected.
6. Click the WINS Configuration tab.
7. Ensure that Use DHCP for WINS resolution is selected.
8. Click OK to close and apply the window


Setup a TCP/IP location for the router to connect with

AOL 9.0
1. On the Sign On screen, click on Sign On Options.
2. Click on Add Location.
3. Enter the new location name, and click Next.
4. Click on Change Connection Device.
5. Select Broadband (High-Speed, Cable, DSL, or other ISP) and click OK.
6. Click on Next.
7. Now try to sign on.


AOL 8.0
1. On the Sign On screen, click on Setup.
2. Click on Add Location.
3. Setup the new location details, and click Next.
4. Click OK.
5. Now try to sign on.

Repair AOL Connectivity Services


The AOL Connectivity Service may have become corrupt. Follow the steps below to repair it:

AOL 9.0:
1. Click Start, then Settings, and Control Panel.
Windows XP users: click Start and Control Panel.
2. Double click Add/Remove programs or Change/Remove Programs. Windows XP users: Click Switch to classic view first if required.
3. Select AOL Connectivity Services and click Change/Remove.
4. Select Repair AOL Connectivity Services and click OK.
5. When complete, start AOL 9.0 and click Sign On. Follow the onscreen instructions to connect to AOL.


Use the AOL Quick Restore feature


This will reset the AOL software to its original state. It's faster than uninstalling and reinstalling the AOL software.

AOL 9.0 and 9.0 VR only:

If you have One-Click Fixes installed on your computer, you can use the link below to run a quick restore. Otherwise, follow the steps below to manually run the quick restore:

* Use the One-Click Fix to run a Quick Restore

To use this fix, you'll need to first download the One-Click Fixes. To run the fix you must be using the AOL software or Internet Explorer. One-Click Fixes are unavailable for Windows Vista and Macintosh users.



To run a quick restore manually:

1. Right-click the AOL icon in your Windows system tray (at the bottom right-hand corner of your screen, next to your computer's clock).
2. Select System Information.
3. Click Utilities or AOL software.
4. Select Quick Restore and click Proceed or OK.
5. Click OK when prompted.


Check your firewall software


An active firewall on your computer could restrict the AOL software from making a connection. If you have firewall software installed, please configure it to allow the AOL software to access the internet.

Visit Firewall Software for further information and instructions to configure your firewall.

For all firewall packages, the program files you should set to permit/allow are as follows:

1. waol.exe
2. aoltpspd.exe
3. AOLacsd.exe
4. AOLDial.exe

AOL 9.0 VR users should permit/allow the following files:

1. waol.exe
2. AOLacsd.exe and acsd.exe
3. AOLDialer.exe
4. aolwbspd.exe
5. AOLTray.exe
6. AOLMediaPlaybackControl.exe


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Last Updated: Wednesday, 30 July 2008, 03:55 GMT