You may experience sound problems with Video for several different reasons. After trying the first solution, check to see if you can play a video. If you are still unable to hear sound, continue using the suggested solutions until the problem is fixed.
Check your volume settings
1. Click Start, then All Programs, Accessories, then Entertainment, and click Volume Control.
2. Make sure that Mute all is not selected, and adjust the volume and balance controls to the levels you prefer.
3. The controls on Volume Control are different for different sound devices. If any Mute tick boxes except microphone input are ticked, this might be the cause of your problem. Consult your sound device documentation or contact the manufacturer for more information.
Restart your computer
Update Windows Media Player
If the Windows Media Player is not completely up to date, you may experience problems viewing videos.
1. Sign on or connect to your internet service provider as you normally would.
2. Double-click the Internet Explorer icon on the desktop.
Note: If there is no Internet Explorer icon, click Start, select All Programs or Programs, then click Internet Explorer.
3. Click the Tools menu, then click Windows Update.
Note: If this selection is missing go to windowsupdate.microsoft.com.
4. Follow the instructions to scan for and install any applicable updates. You may be asked to restart your computer.
Note: Windows Update is not a service
that we support. If you run into any issues, we recommend that you contact the Windows Update support team.
Lower the video acceleration in Windows Media Player
Video acceleration allows hardware and software developers to speed up video processing routines. Some video content may need the video acceleration lowered in order to play properly.
1. Open Windows Media Player.
2. Click the Tools menu, then click Options....
Note: If the Tools menu is not visible, double-click the title bar to maximise the window.
3. Click the Network tab.
4. In the Streaming protocols area, select all the protocol boxes except for UDP. Leave the UDP box unticked.
5. Click the Performance tab.
6. Under the Video Acceleration section, drag the slider bar to the middle.
7. Click OK.
Note: If this does not resolve the issue, try setting the Video Acceleration to None by dragging the slider bar to the extreme left.
Install computer updates or update video driver:
- Install all applicable drivers, firmware, or software updates for your computer. If you are unsure of how to do this, please contact your computer manufacturer for help.
- Update your video driver. If you are unsure how to do this, please contact your computer manufacturer for help.
Temporary system problems:
The system is sometimes very busy and may experience temporary difficulties that can lead to delays or slow responses. The issue is often quickly resolved. When this occurs, please try again later.
Troubleshooting