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If you subscribe to any of our broadband services, the Fair Use Policy applies to you.

Why does AOL Broadband have a Fair Use Policy?
We're passionate about providing all our Members with a fast, reliable and high quality service. To achieve this, we implemented a Fair Use Policy as part of the terms and conditions governing the AOL Broadband Service in January 2007.

Excessive bandwidth usage, exceeding what we deem to be reasonable levels for a residential broadband product, slows down our service and affects the online experience of all other AOL Broadband Members.

Who is affected by the Fair Use Policy?
The Fair Use Policy applies to all Members. Most users however will not be affected as their usage is well within what we would expect from a residential broadband user.

What happens when the Fair Use Policy is applied?
If a Member's usage exceeds what AOL Broadband deems fair and reasonable for a residential broadband service, speed-limiting restrictions may be applied during peak hours (typically evenings) in the first instance. We'll also be in contact with Members whose usage is deemed excessive with advice and recommendations of how to reduce usage.

If usage continues to be very high, we may reluctantly give a Member notice that their account will be terminated.