We understand that our users access the service in different ways. Some listen to it but can't read it, some read it but can't listen to it, and some use the tab key to navigate but can't use a mouse.

Accessibility is about understanding how consumers with disabilities use the internet and then designing our products and services with those needs in mind. Our vision for accessibility is detailed in the Accessibility Policy.

This help site provides a central location where you can find tips on the accessibility features of our products and services, as well as general information about our accessibility efforts.

Contents

Assistive technology - about AT and how to use it, divided into categories as follows:

• Vision - screen readers, screen magnifiers
• Mobility - keyboard shortcuts
• Cognition - spell checkers
• Deaf and hard of hearing - instant messages, chat

Frequently Asked Questions - common queries about accessibility