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Tuesday, 9 February 2010

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Technical

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Connection problems

Broadband connection problems

	Unexpected disconnections
	AOL does not detect the modem
	DSL cable is not plugged into DSL modem
	AOL was unable to connect
	Phone line problems after installing DSL filters
	Connection stops at step 1: Initialising modem
	Connection stops at step 2: Connecting to network
	Connection stops at step 3: Requesting network attention
	Connection stops at step 4: Talking to the network
	AOL connects via dial-up modem instead of broadband

Dial-up connection problems

	Forgotten password or screen name
	Modem cannot detect a dial tone
	Connection stops at Step 2
	Modem is not dialling
	AOL could not initialise the modem
	I have a dial tone but am unable to connect
	Access number engaged or busy
	Connection stops at checking password
	Connection stops at requesting network attention
	Getting repeatedly disconnected from AOL
	Problems connecting at the same speed consistently

Further assistance

Use Computer Check-Up to automatically detect and correct problems
Get support on the message boards from experienced leaders and members
Send an email to our technical support team at http://myaolbroadband.co.uk/contact

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