This error message may appear if you have previously set up Microsoft Content Advisor. This is a built-in feature of Microsoft Internet Explorer, designed to let you control the type of web sites that can be accessed from your computer.

Such controls are typically used to restrict children's access to unsuitable web sites. Instead, why not use AOL's renowned Parental Controls (available at http://parentalcontrols.aol.co.uk or at AOL Keyword: Parental Controls), which also allow you to determine your child's level of access to email, instant messages, chat and other online features, not just web sites.

Disable Content Advisor

Please note that Content Advisor is a Microsoft security feature, therefore we cannot offer any further support other than these basic instructions for disabling it.

1. Click on Start, Settings and Control Panel. (Windows XP/Vista users, click Start and Control Panel.)
2. Double-click on Internet Options. (Windows XP/Vista users may need to click Switch to Classic View in order for this option to be visible.)
3. Click on the Content tab and go to the section called Content Advisor.
4. Click Disable.
5. You will be prompted for a password. If you know what the password is type it in and click OK. A message will appear saying Content Advisor has been turned off.
6. Click OK to close this window.
7. Click OK again to close Internet Options.

Important: If you do not know what the password is or if you get an invalid password message, you must contact your PC vendor or Microsoft. The reason for this is that we cannot offer troubleshooting support for third-party products.