When you sign on to the AOL email on the web, you may receive the message, Invalid Password, for any one of several reasons. After trying the first solution, check to see if you can sign on to the website. If you still receive the message, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information you need
You will need to know what version of the Microsoft Windows operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to determine which version of Windows I have.

Check the keyboard connection and restart the computer

Checking the connections will make sure the keyboard is plugged in properly and the computer is correctly recognising the keyboard.

Test your keyboard with another program

Typing with the keyboard in another program will verify it is working properly.

1. Click the Start button, select Programs or All Programs, select Accessories, then click Notepad.
2. Type your password.
3. Verify all the letters and numbers display correctly.

Note: If no text or incorrect text appears, try another keyboard, if available, then contact the computer manufacturer for further assistance. Please refer to the documentation that came with your hardware for contact information.

4. Click the File menu, then click Exit.
5. Click the No button.


Close other programs