If you are having trouble accessing a website and are receiving an error message such as "Page cannot be displayed" or "Website not responding", try the following steps:
Try again
using the Refresh button, the
small button that looks like a circular arrow on your toolbar to the left of the white address bar. If the problem continues, one of the following may be the cause.
Your modem router settings are incorrect
If you are having problems connecting to secure sites like MSN, Online banking, Ebay and others you may need to change the MTU size on your modem router.
The web address is incorrect:
Check that the web
address is typed in correctly. A typical web address looks like:
http://www.xyz.co.uk or
http://www.xyz.com/abc.html. Try accessing the site from
another computer or ask someone else to try for you. If they can
access the site without any problem then the cause of the
difficulty is likely to be with the machine you are using.
You need add-ins to view the site:
Check if the site
requires any add-ins to operate (such as Flash) and that you have
a suitable version of the element needed.
The website is busy or undergoing maintenance:
Most
websites are periodically unavailable because of maintenance or
upgrades being carried out on their server. Certain sites can
also become very busy, especially during peak hours. The only
thing you can do in either case is to try again later. (Remember
that international websites can have different peak times,
depending on their time zone.)
The website no longer exists:
As the internet evolves,
thousands of websites appear and disappear every day. People
move to other jobs, companies go out of business and web pages
move to other servers. When a web page is moved, a notice is
usually left at the old web address informing people of the move,
but this is not always the case.
If the above advice does not solve the problem, try the troubleshooting steps on the right of this page.
