Home | Email | Get AOL Toolbar | Help | Make AOL My Homepage
 Sunday, 22 November 2009
Help

Technical

| | |
Powered by Google

Why can't I view any graphics on websites?

If pictures and graphics aren't appearing on any websites you visit, first try reloading the page using the Refresh button on the left-hand side of your AOL toolbar (the small button which looks like a circular arrow). Often this will resolve the problem immediately.

If the problem continues to occur please take the following steps:

Clear out the web cache

Web browsers temporarily store images and text from web pages on your hard drive, in a storage area called a cache. If you experience any problems displaying web pages, you may need to clear your browser cache. Depending on the number of files in your cache, this process may take a few minutes.

Windows 7 - Run AOL System Information in compatibility mode

To run AOL System Information in compatibility mode, follow the steps below:
1. Click the Start globe and select All Programs.
2. Right-click AOL System Information and select Properties.
3. Select the Compatibility tab.
4. Tick the box Run this program in compatibility mode for.
5. Select Windows XP (Service Pack 3) from the drop-down list.
6. Click OK.

To clear your browser cache, take the following steps:

1. Right-click the AOL icon in the system tray (in the bottom right-hand corner of the screen, next to the clock).
2. Select System Information.
3. In the menu on the left, select Utilities.
4. Click the Clear button, next to Current Cache.


Allow uncompressed graphics

1. Sign-on to AOL and go to AOL Keyword: Preferences.
2. Under the Essentials tab, select Internet (Web Browser) Settings.
3. Under the Web Graphics heading ensure Never compress graphics is selected.



Enable pictures to be shown in internet options

1. Click on Start then Settings and Control Panel.
Windows XP/Vista/7 users: Click Start,then Control Panel.
2. In the Control Panel, double-click on the Internet Options icon.
Windows XP/Vista users may need to click Switch to Classic View in order for this option to be visible.
3. Under the Advanced tab, scroll down to multimedia and make sure that Show Pictures is ticked.

Now try going to the web site again.



Reset Internet Explorer settings

If your Internet Explorer settings have changed, you can restore them to your original settings. To do this, follow the instructions below for your version of Internet Explorer:

Internet Explorer 8

1. Launch Internet Explorer by double-clicking the desktop icon or selecting the Start menu item.
2. Select Tools from the menu at the top (press the ALT key on the keyboard if the menus are not displayed). Then select Internet Options.
3. Select the Advanced tab.
4. Click the Reset button.
5. When prompted, click Reset again.
6. Click Close.
7. Click OK to apply the changes and then exit.
8. Restart Internet Explorer.
Note: After restarting Internet Explorer, you may be prompted with a Welcome screen.
9. Click Next.
10. Select an option for Suggested Sites and click Next.
11. Select Use express options and click Finish.

Internet Explorer 7

To restore your original Internet Explorer 7 settings, take the following steps:

1. Open Internet Explorer by double-clicking the desktop icon or selecting it from the Start menu.
2. Select Tools from the menu bar at the top.
Note: Press the ALT key on your keyboard if the menu bar is not displayed.
3. Select Internet Options.
4. Select the Advanced tab and then click the Reset button.
5. When prompted, click Reset again.
6. Click OK to apply the changes.

Internet Explorer 6

To restore your original Internet Explorer 6 settings, take the following steps:

1. Open Internet Explorer by double-clicking the desktop icon or selecting it from the Start menu.
2. Select Tools from the menu bar at the top and then select Internet Options.
3. Select the Programs tab and click Reset Web Settings.
4. Click Yes when prompted.
5. Click OK to apply the changes.


Repair Internet Explorer

Ensure that your Internet Explorer is not corrupted by following these steps to repair Internet Explorer.

Now try going to the website again.


Rebuild the AOL Adapter

The AOL Adapter is used by the AOL software to browse the internet. If it gets damaged, problems can occur.

Windows 7 - Run AOL System Information in compatibility mode

1. Click the Start globe and select All Programs.
2. Right-click the AOL System Information and select Properties.
3. Select the Compatibility tab.
4. Tick the box labelled Run this program in compatibility mode for.
5. Select Windows XP (Service Pack 3) from the drop-down list.
6. Click OK.

To fix the AOL Adapter, take the following steps:

1. Close the AOL software.
2. Right-click the AOL icon in your Windows system tray (in the bottom right-hand corner of your screen, next to the clock).
3. Select System Information.
4. Select Utilities from the menu on the left.
5. Look for Rebuild AOL Adapter and click the Start button to the right of it.
6. When complete, click OK.

Note: You can also use the One-Click Fix to rebuild the AOL Adapter

*To use this fix, you'll need to first download the One-Click Fixes. To run the fix you must be using the AOL software or Internet Explorer. One-Click Fixes are unavailable for Windows Vista and Macintosh users.



Uninstall and reinstall the AOL software

If you are experiencing problems with the AOL software (for example, persistent error messages), the software may have become corrupt. To fix this, you can uninstall the AOL software, and then reinstall a fresh copy.

Uninstall the AOL software

To uninstall the AOL software, take the following steps:

1. Click Start and select Control Panel.
2. Select Classic View from the panel on the left.
3. Double-click Add/Remove Programs or Programs and Features.
4. In the installed programs list, click AOL Uninstaller and then click Uninstall/Change at the top.
5. Click Search for Other Versions of AOL.
6. Wait while the uninstaller searches for versions of AOL on the computer.
7. Select the versions of the AOL software to be removed and click Uninstall.
8. Click Yes to confirm.
9. When AOL has been uninstalled, click Restart.

Download and install the AOL software

To reinstall the AOL software, take the following steps:

1. Open Internet Explorer and go to http://www.aol.co.uk/downloads.
2. Under AOL Members, click Get It Now.
3. Enter your screen name and password and click Sign In.
4. Beside AOL for Windows Users, click Download.
5. Click Run and then click Run again. The software will then download and the installation will commence.
6. Close any open applications and click OK.
7. Click I Agree at the licence agreement and then select Current Members.
8. Select Adding your existing AOL account to this computer and click Next.
9. Click Next again to select the default installation directory.
10. Allow the install to complete and restart the computer when prompted.
11. Once the computer has restarted, click Start and select Run.
12. Windows Vista users: Type "C:\Program Files\Common Files\aol\ACS\AOLacsd.exe -cpwmigrate" (including the quotes) and click OK.
Type the above command into the Search box and press Enter on the keyboard.



Last Updated: Friday, 13 November 2009, 06:48 GMT