Today Tab and Headers Do Not Load Correctly on AOL WebSuite Basic Version

The Today on AOL section and the headers may not load if your firewall software is blocking certain Web protocols that AOL WebSuite Basic Version uses. To see if your firewall is blocking AOL WebSuite Basic version, try disabling it. The instructions to disable some firewall is listed below. If instructions for your firewall are not included below and you are not sure how to disable your firewall, contact your firewall manufacturer for further assistance.

If the Web site loads correctly after disabling your firewall, try configuring your firewall software to allow www.aol.com access. If you are not sure how to do this, contact your firewall's manufacturer for further assistance.

Note: If you are using Norton Internet Security™ or Norton Personal Firewall 2003 or 2004, the configuration instructions are listed below.

Disable Norton Internet Security or Norton Personal Firewall

Once you have tested whether the Web site loads correctly, be sure to turn your Norton firewall back on.

To disable Norton Internet Security or Norton Personal Firewall:

1. Open Norton Internet Security or Norton Personal Firewall.
2. Click the Status & Settings link.
3. Click Security to highlight it.
4. Click the Turn Off button.

Configure Norton Internet Security or Norton Personal Firewall

You can configure the Norton Internet Security or Norton Personal Firewall to allow www.aol.co.uk access.

To configure Norton Internet Security or Norton Personal Firewall:

1. Open Norton Internet Security or Norton Personal Firewall.
2. Do one of the following:

In Norton Internet Security or Norton Personal Firewall 2003, if needed, click the Options button, click Internet Security or Personal Firewall, then click the Web Content tab.

In Norton Internet Security or Norton Personal Firewall 2004 or newer, double-click the Privacy Control icon, then click the Advanced button.

3. Click the Add Site button.
4. In the New Site/Domain box, typewebmail.aol.com, then click theOK button.
5. In the left box of the Options window, click webmail.aol.com to highlight it.
6. Click the Global Settings tab.
7. In the Information about visited sites section, click the Use default settings box to clear it.
8. Choose the Permit option by clicking it.
9. Click the OK button.

Disable the McAfee® Personal Firewall

Once you have tested whether the Web site loads correctly, be sure to turn your McAfee firewall back on.

To disable the McAfee personal firewall:

1. Open McAfee Firewall.
2. Click the Stop McAfee Firewall link.
3. Click the Personal Firewall link.
4. Click the Turn Off button.

Disable the AOL® Safety and Security Center Firewall

Once you have tested whether the Web site loads correctly, be sure to turn your AOL Safety and Security Center firewall back on.

To disable the AOL Safety and Security Center firewall:

On the Windows® taskbar next to the clock, right-click theAOL® Safety and Security Center icon, select Firewall, then click Disable.

Disable the Mac® OS X Firewall

Once you have tested whether the Web site loads correctly, be sure to turn your firewall back on.

To disable the Mac OS X Firewall:

1. Click the Apple menu, then clickSystem Preferences.
2. Click the Sharing icon.
3. Click the Firewall tab.
4. Click the Stop button.