Unable to use Favourites Plus
You may not be able to use Favourites Plus for any one of several reasons. After trying the first solution, check to see if you can use the service. If you are still unable to use Favourites Plus, continue using the suggested solutions until the problem is fixed.
Disable pop-up blocking software
In order to address this issue, please disable your pop-up blocking software. Alternatively, you could add www.aol.co.uk to the white list of domains accepted by your pop-up blocker software. If you are unsure how to disable your pop-up blocking software or add a domain to the white list, please contact the vendor of your pop-up blocking software for assistance or simply reference the help guide included with your software.
Note: Most pop-up blockers also allow you to hold down the shift key as you click website links. This disables pop-up blocking on a one-time basis. Please consider this as another option to address this issue.
Enable Active X controls
Enabling the Active X controls will allow your computer to recognise what is needed for Favourites Plus to do its job.
To enable Active X controls:
1. Click the Start button, select Settings, then click Control Panel.
Windows XP/Vista users click the Start button, then select Control Panel.
2. Double-click Internet Options.
3. Click the Security tab.
4. Click the Custom Level... button.
5. Ensure that Run ActiveX controls and plug-ins and Script ActiveX marked safe for scripting are set to Enable, then click the OK button.
6. Click OK.
Clear the cache through Internet Explorer
When you browse the web, graphics and text are downloaded to your computer. These files are known as Temporary Internet Files and are stored in the browser cache. Eventually these files may become damaged and cause pages to load incorrectly, or they may just build up and need to be cleared out. Depending on the number of stored files, clearing the cache may take a few minutes.
To delete the temporary internet files:
Windows XP and below:
1. On the Windows Start menu, go to Settings, then click Control Panel.
For Windows XP - click Start, then select Control Panel. In the Control Panel, ensure that the classic view is selected (by clicking Switch to classic view on the top left hand corner).
2.
Double-click Internet Options (or Internet).
3.
In the 'Temporary Internet Files' section, click Delete Files..., then click OK.
4.
Click Clear History, then click Yes.
Windows Vista:
1.
Click Start, then Control Panel.
2.
Double-click the Internet Options icon.
3.
In the 'Browsing History' section, click Delete...
4.
Click Delete files... and Delete history....
5.
Click Close and then click OK.
Delete browser cookies
A computer cookie is a small text file which contains a unique ID tag, placed on your computer by a website. The website saves a file with a matching ID tag. In this file various information can be stored, from pages visited on the site, to information voluntarily given to the site. These cookies can get corrupted and cause returning to visited websites, to not work correctly. By removing the cookies, you'll be removing these possibly corrupted tags.
To delete browser cookies:
1. On the Windows Start menu, go to Settings, then click Control Panel.
For Windows XP/Vista - click Start, then select Control Panel.
2. Double-click the Internet Options (or Internet) icon.
3. Click Delete Cookies....
Windows Vista users: Click Delete ... then click Delete Cookies....
4. Click the OK or Close button.
5.
Click the OK button.
