Traffic management involves monitoring and restricting the service speed at peak times for a small minority of users who exceed reasonable use of the service (see definition of peak times below). This is to encourage heavy users to reconsider their service requirements and moderate their usage accordingly. Medium to low users will not be affected.

Peak hours vary from day-to-day, and are dependent on various factors including traffic flow, but in general the network is in high demand between 4pm and midnight, reaching a peak between 8pm and 9pm. However, please note that the Fair Use Policy will apply to all users who make unreasonable use of the network, regardless of whether it is peak time or not.

Peer-to-peer downloading

Peer-to-peer downloads, which are usually downloads for later viewing, listening or reading, are given a lower priority at peak times to ensure that all our members get the best possible internet connection. Please note that this is something most Internet Service Providers (ISPs) already do as a way of managing traffic. This will only happen when our network is very busy.

Use of peer-to-peer applications and impact on traffic

You can use peer-to-peer applications whenever you want. You may notice slower download speeds if you are using them when the network is very busy, but they will not be stopped.

The performance of your peer-to-peer applications may vary depending on the total level of demand from other non-peer-to-peer traffic.