You can easily change or cancel your paid AOL subscription online or by contacting customer support.

Reactivate your paid subscription

To reactivate your subscription, review our 'Activate an AOL Premium subscription' help article.

Change your paid AOL plan

AOL plans come with a variety of great features designed to keep you safe and secure. Follow the steps below to find the right plan for you.

  1. Sign into MyAccount.
  2. If you aren't already on your Subscriptions page, click My Services | My Subscriptions.
  3. Click Manage next to the plan you'd like to change.
  4. Click Change Plan.
  5. Click Select Plan to chose a new plan.

Cancel your paid AOL plan

Canceling your paid plan and changing to the free AOL plan gives you continued access to your AOL email and allows you to sign in to other AOL websites.

  1. Sign into MyAccount.
  2. If you aren't already on your Subscriptions page, click My Services | My Subscriptions.
  3. Click Manage next to the plan you'd like to cancel.
  4. Click Cancel.
  5. Click Cancel My Billing.
  6. Select a reason for canceling from the drop-down menu.
  7. Click Cancel My Billing.

Things to know when you change your AOL account to the free AOL plan:

  • If you cancel your billing and change to the free AOL plan in the middle of your billing cycle, you'll continue to have access to the service until the end of your current billing cycle.
  • If you have any active premium subscriptions, those will continue to be billed separately.
  • AOL reserves the right to charge and collect any fees, surcharges or costs incurred before your cancellation takes effect.

Cancel your Premium Subscription

To cancel your premium subscription, follow these steps:

  1. Sign into MyAccount.
  2. If you aren't already on your Subscriptions page, click My Services | My Subscriptions.
  3. Click Manage next to the plan you'd like to cancel.
  4. Click Cancel Billing.
  5. Select a reason for canceling.
  6. Click the cancel link at the bottom of the page.

How do I cancel my AOL username and email address?

Read our "Close your account" help article to get step-by-step instructions for closing your account.

How do I cancel an AOL account of a family member who has passed away?

We're very sorry for your loss.

In the unfortunate event of a death of the billing contact for an AOL account, ownership can easily be transferred to another AOL Username already listed under the account.

Note: If you don't own a Username on the AOL account and would like to make changes to the account, please contact AOL Customer Support.