The safety and security of all our users is essential to AOL Mail. To protect your account, most suspected spam messages are filtered automatically, but if you're still getting overwhelmed with unwanted messages, there are additional options that you can customise to protect your privacy.

Tip icon.Never interact with spam messages! Any link in a spam message, including the unsubscribe link, could be dangerous.

Spam background info

• AOL blocks most spam before it even hits your inbox.
• AOL will never sell your email address to anyone, including spammers.
• We are constantly working on additional ways to reduce spam to your account.
• Using the ‘This is spam’/’This is not spam’ option in your email helps us learn which emails are coming from spammers.
• If there are spam messages in your spam folder, that's a good thing! It means that our filters are working and the messages are going where they're supposed to.
• If you're ever concerned about the security of your account and have identified that your account is displaying signs of suspicious activity , we recommend you change your password immediately.

Manage unwanted emails

While most spam should be caught by our spam filters, occasionally some can slip through. If that does happen, it's very important to mark the email as spam. It enables our system to learn that messages from a specific place are not good and helps us make AOL Mail even better at recognising future spam emails. For some spam in your spam folder or inbox, we will show helpful messages to let you know why we put the emails there and allow you to take corrective action.

Mark as spam

Once you've marked an email as spam, all future messages from that sender in your contact list will go directly to your spam folder.

1. Go to AOL Mail
2. Select the spam message from your inbox.
3. Click Remove the sender and mark as spam , and the message will be moved to the spam folder and the sender will be removed from the contact list. If you select It's safe, future messages from this sender will be delivered to your inbox.


Mark as not spam

If you make a mistake and accidentally mark an item as spam, go to your spam folder and click It's not spam. This will move the message to your inbox, and future messages from that sender will be delivered to your inbox.


Create a filter

Marking an actual malicious email as spam is always the best way to ensure you don't get future emails from that sender. If, however, you need to create a filter to block specific subscriptions or individual contacts, you can add these senders to your block list. 

1. Under your username, click Options | Mail Settings.
2. Click on the Block Senders tab.
3. Enter the username or email address you want to block.
4. Click the Plus icon +.
5. Click Save Settings.

To remove an address from the spam filter, hover over the address and click the X.

Block images in emails

Disabling images from unknown senders can protect you from accidentally downloading a virus or malware while reading your emails.

1. Under your username, click Options | Mail Settings.
2. Click on the ‘General’ tab, if you are not already there.
3. In the ‘Reading’ section, select the following:

• Hide images in emails from unknown senders.

4. Click Save Settings.

Block all senders except for contacts

1. Under your username, click Options | Mail Settings.
2. Click on the Block Senders tab.
2. Tick the box next to ‘Only accept emails from people in your contacts’
. 4. Click Save Settings.