You have important things to do in your AOL account, so let's get you back in! If you're having issues signing into your account, review the info in the guide below to fix things like account locks, password issues, and other access issues.

Account and password issues

You forgot your username or password

• Use the Sign-in Helper to locate your username and regain access to your account by entering your recovery mobile number or alternate email address.
• If you know your username but need to reset your password, make sure you create a strong password after you're back in your account.
• If your browser remembers passwords, you can check your autofill settings to find your password.

You get an "Invalid Password" error

This error message means that the username and password combination you entered doesn't match what we have on record. Consider the following:

• Check "caps lock" or "num lock" keys - These keys change the value of what you're actually typing.
• Update your browser autofill settings - If your browser remembers passwords, you may need to update your autofill settings after changing your password.
• Try another web browser - If you can access your account in another browser, the problem isn't with your account; you'll need to fix the issue in your preferred browser.
• Someone changed your password - An unauthorized party could have broken in and changed your password. Use the Sign-in Helper to get back into your account and change your password. Then, review your account settings to undo changes you didn't make and secure your account.

Other sign-in issues

You get a "First time signing in here?" message

If you sign in from a device, program, or location that we haven't seen you use before, we may ask you to enter a verification code (sent to your recovery mobile phone or email address) to verify that it's really you. If the recovery options displayed for your account are out-of-date, go to the "Still can't get signed in?" section of this help article for more info.

Two-step verification is enabled but you're not asked to verify your identity

You'll be sent a verification code the first time you sign in from a device, browser, or location you haven't used before. After successful verification, you may not be prompted to enter a verification code again when you sign in using the same device, browser, or location. Go to your Recent activity page to deauthorize a device, browser, or location.

Your sign-in screen loops or reloads

If you're caught in a loop where the sign-in screen keeps reappearing after you click "Sign in," you'll need to reset the "sign-in" cookie.

1. After entering your username on the sign-in page, click Not you?
2. Enter your username and password.
3. Click Sign in.

If that doesn't fix the problem, try these steps and attempt to sign in after each one:

1. Clear your browser's cookies.
2. Quit and then restart your browser.
3. Use a different supported web browser.
4. Try logging into a different sign-in page, like our primary login page or the AOL Mail sign-in page.

Tip icon.Still can't get signed in?  If you're unable to use the Sign-in Helper to get into your account because your recovery info is wrong or inaccessible, you won't be able to regain access to your account again. You're always welcome to sign up for a new account, but just make sure to keep your new account's recovery info up-to-date.