AOL Mail lists your emails together in a single thread, making it easier to follow the flow of the conversation. This feature can help you to quickly locate specific emails and reduce clutter in your inbox. Use the collapse icon Collapse icon or expand icon Expand icon to view the messages in the conversation thread.

Turn conversations on or off

  1. Click the Settings icon Image of the settings icon. | click More settings.
  2. Click Viewing email.
  3. Toggle Group by conversations on or off Image of the toggle on icon..

Forward or reply to a specific message from a conversation

  1. Open the conversation thread
  2. Click the message to expand it.
  3. Mouse over the message.
  4. Click on Reply Reply icon or Forward Forward icon.
  5. Fill in the message info.
  6. Click Send.

Delete a single email or a full conversation

Delete a single email

  1. Click on the conversation where the email is located.
  2. Click the More Icon +Image of the more icon. | click Delete Message.

Delete a full conversation

  1. Locate the thread you want to delete.
  2. Click in the box to the left of the message.
  3. Click Delete at the top of your Inbox.

Image of a phone. Still need help? Call paid premium support at 1-800-358-4860 to get live expert help from AOL Customer Care.