If you’re unable to install McAfee Internet Security Suite - Special edition from AOL, below are the solutions to resolve the issue. After trying the first solution, check whether you’re able to install McAfee. If it doesn't fix the problem, continue onto the next solution.  

Information you'll need before proceeding

First, you’ll need to know the version of the Microsoft Windows operating system installed on your computer. Instructions are provided in the article Determining your version of Microsoft Windows.


Solution #1: Check whether the computer meets the minimum system requirements for McAfee

The following table lists the minimum system requirements to install McAfee Security Center - Special edition from AOL:

Windows Vista
Windows XP
Windows 2000
Service Pack
Service Pack 1 and above
Service Pack 4 and above
800 MHz or higher
500 MHz or higher
500 MHz or higher
512 MB
256 MB
256 MB
Hard Disk Space
200 MB
200 MB
200 MB

Internet Explorer

6.0 and above

6.0 and above

6.0 and above


Note: McAfee Internet Security Suite - Special edition from AOL is compatible with Windows Vista 64-bit operating system; however, it is not compatible with Windows XP 64-bit operating system.

Solution #2: Delete Temp Files

1. Click the Start menu and select Run.

2. Type %temp% and click OK.

3. Delete all temp files by clicking on the file and selecting Delete this folder.

Note: You may also run the MCPR tool by. 

Solution #3: Forgot password for my McAfee account

Do you have trouble installing McAfee Internet Security Suite because you forgot the password to your McAfee account? If so, please follow the steps mentioned below:

1. Go to http://home.mcafee.com/Default.aspx

2. Click Forgot your password link. The password will be sent to your email address that you have used to create your McAfee account.

3. Log in to your McAfee account with your Email Address and the new Password.

4. Click ACTIVE tab to download the software.

Solution #4: McAfee is showing a blank screen while attempting to install / reinstall the software

Within the following article there is a pre-install tool that you can use even beyond this blank screen issue: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101233

Solution #5: Use the Consumer Products Removal tool (MCPR)

Within the following article there is a pre-install tool that you can use: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

You can use the McAfee Consumer Product Removal tool (MCPR) to remove data completely for a McAfee Security product installation on a supported Windows operating system. The tool can clean up data from 2005 - 2012 versions of McAfee Security home user products for Windows.